Terms and Conditions

For travel to any event, concerts, functions, corporate or business travel then TransAir Southwest are the company to call. We can meet your travel needs, long distance travel, airport transfers and more.

For your information we have listed our terms and conditions below.

Terms and Conditions

The following terms and conditions apply to any undertaking to transport clients booked directly with TransAir... trading as 'TransAir Southwest' or through a third party.

Individual clients will be issued with an invoice (by post or email) upon booking; the journey will then be entered into the booking diary on a provisional basis, subject to written/ email confirmation only upon payment of the full agreed amount for the journey. The agreed amount may be paid at any time up until 14 days prior to the initial journey, the due date for final payment being clearly indicated on the original invoice.

Confirmation of the journey will be made in writing/email with the travel details held in the diary at that time and upon which travel times will be based. In the event that the due date for payment is not met the booking will be considered null and void, and further bookings for those dates will at the discretion of the operator.

Please note that it is the responsibility of the client to ensure the balance is paid within the specified period, TransAir Southwest... will not issue a reminder letter.

'TransAir Southwest' will undertake to transport clients to their agreed destination and to arrive at the check-in-point at or before the required check-in-time, to the best of their ability, subject to:

-Clients agreement to accept the pre-determined departure time as recommended by 'TransAir Southwest'

-Acts of god, acts of war/terrorism or 'force majeure'

Flight delays on the return journey will NOT be subject of any surcharges if less than 3 hours; in the event that the delay is longer than this and involves the rescheduling of other bookings a surcharge of £12 per hour WILL be levied for the whole of the delay period.

Third party bookings will be made only on the strict understanding that the terms and conditions herein have been made known to the clients at the time of booking. Dates and timings of bookings made through a Third Party will be the responsibility of the Third Party and NOT 'TransAir Southwest'.

Our responsibility will only be to undertake that booking as indicated on the booking sheet from the Third Party. Those dates and timings will be confirmed with the Third Party by email at the earliest opportunity after the booking has been agreed. An invoice for the work undertaken will be issued upon completion of the agreed transfer, to be paid within 14 days of issue.

Corporate bookings will be confirmed at the time of booking and an invoice issued on completion of the transfer. A 5% invoice charge will be added to the total for this facility. Confirmation of details will be by email at the earliest opportunity.

Settlement of Corporate invoices will be required within 14 days of the date of issue of the invoice; failure to meet this deadline will result in a surcharge of 10% of the original invoice amount, to be followed by subsequent 10% surcharges for each further period of 14 days for which the invoice remains unpaid.

Any late changes to agreed bookings will only be on the signed authority of the operator and providing that the booking diary will allow it!

'TransAir Southwest' reserves the right to use alternative vehicles to those advertised if circumstances warrant it. Likewise every effort will be made to avoid vehicle sharing, but this may not be possible for operational reasons.

Kindly note that by law all 'TransAir Southwest' vehicles are NON-SMOKING, and that NO ALCOHOL will be permitted to be consumed on board at any time.

Comfort stops will be arranged by mutual consent on longer journeys.

The driver reserves the right to refuse to undertake the journey in the event that's one or more of the clients is under the influence of alcohol/drugs and in his opinion may pose a threat to the safety or comfort of others on board.

Cancellations in writing only will be accepted up to 14 days before the first journey without incurring and charges. Cancellations in writing received between 14 days and 7 days before departure will result in a £25 surcharge applied to the refund amount. Less than 7 days notice will result in no refund being applied.

These Terms and Conditions do not affect your Statutory Rights

For and on behalf of 'TransAir Southwest'

If you have any queries regarding our terms and conditions or business travel needs then please call now on 01752 783 378.